Senior Director of Customer Success

New York City
$160,000 - $220,000

The ideal candidate will have extensive knowledge of the programmatic ad space and a proven track record of leading customer success teams to achieve company objectives. The Senior Director of Customer Success will be responsible for leading and overseeing all aspects of customer engagement.


  • Lead and manage a team of customer success managers to provide personalized support to our clients.
  • Develop and implement strategies to drive customer success and satisfaction at scale.
  • Work closely with sales and marketing teams to ensure smooth transition of new clients.
  • Oversee the onboarding process and ensure that new clients receive the training and resources they need to be successful.
  • Monitor customer engagement and identify potential issues, proactively addressing any concerns.
  • Develop and maintain a deep understanding of the programmatic ad space and stay current on industry trends and best practices.
  • Collaborate with product and engineering teams to identify and implement solutions to improve customer experience.
  • Track and report on key metrics such as retention, upsell, and customer satisfaction, and use them to improve customer success strategies
  • Identify and pursue new business opportunities, such as cross-selling and upselling to existing customers.


  • 8+ years of experience in customer success, with at least 4 years in a senior leadership role.
  • Strong understanding of the programmatic ad space and experience working with programmatic ad platforms.
  • Proven ability to lead, motivate and develop a customer success team.
  • Excellent leadership, communication, and relationship-building skills.
  • Strong analytical and problem-solving skills.
  • Bachelor’s degree in business, marketing, or a related field.

This is an exciting opportunity to take a senior leadership role in a fast-paced and rapidly growing company. If you are passionate about driving customer success and have the qualifications we are looking for, we would love to hear from you.

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